- Shipping
- Why Buy From Us
Shipping
Shipping is FREE on all orders to customers within the contiguous 48 states.
We like to keep things simple and easy, so no fine print or extra charges here.
Order Confirmation
- As soon as you place your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your credit card for the purchase.
- Once we receive your order, we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via email to make alternate arrangements.
- If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and get to work preparing your order for shipment.
Order Shipment
- If your order is in stock and we process the charges to your credit card, it will ship within three business days from the date of your order.
- We will send you a shipping confirmation within 24 hours of your order leaving the warehouse to the email address you provided at checkout.
- If you do not receive a shipping confirmation from us within four business days of your order, feel free to follow up with us at info@wildrootsglamping.com.
International Orders
- Please be aware that our products are made specifically for the US market.
- Our products have generally not been certified for use with other countries' safety standards, but all of our products are certified to US standards.
- We happily ship our fantastic products to international customers. Due to the wide variety of product dimensions, we will provide an up-to-date shipping price quote upon request. If you are happy with our shipping quote, we will prepare an order and payment through our ultra-secure online payment gateway.
Damages
- Please inspect the packaging of your item(s) when they arrive. If you notice any damage, make a note of it when signing for delivery or do not accept the delivery.
- If you do accept delivery, please immediately take photos of the damaged packaging or products using your smartphone or camera.
- If your item(s) arrive damaged, please send photos to info@wildrootsglamping.com, then visit our Returns page and lodge your return claim online.
Why Buy From Us
We get it. You have a lot of choices when it comes to online retailers. Here's why we believe you should shop with us at Wild Roots Glamping:
But first, hear from our customers [here].
Free Shipping to Contiguous 48 States
No extra charges. Ever.
(For orders to Alaska or Hawaii, we can make special arrangements. Please contact us for details.)
Price Match Guarantee
Best prices online guaranteed.
30-Day Easy Returns
Not happy with your product? We'll take it back, no questions asked.
Great Service
We pride ourselves on providing the best service, anywhere.
Your Satisfaction, Guaranteed
We handpick our products for quality, and we know you'll love them.
But if there is ever something wrong, we'll fix it.