Easy Returns
While we fully stand by every product we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn’t exactly what you hoped for. That’s why we offer a 30-Day Return Policy.
How to Return an Item
If you decide to return an item for any reason within 30 days of receiving your order, just email us at info@wildrootsglamping.com with your order number. We’ll provide you with detailed instructions on how to process the return.
Return Shipping Costs
Please note, you will be responsible for paying the return shipping costs for the item(s) in your order.
Processing Your Return
Once we receive and inspect your returned item(s) at our warehouse, we’ll send you an email notification that your return payment has been processed.
Please Note: To receive a refund, the item(s) must arrive back at our distribution center in "Like New" condition, with all original packaging and accessories. "Like New" means that the items must not show any visual signs of wear. If items are returned with signs of wear or damage due to use, they will not be accepted, and no refund will be given.
Damages
If your product is damaged, make a note of it immediately when signing for delivery and send photos to info@wildrootsglamping.com the same day. We will cover the shipping costs for defective, damaged, or incorrect merchandise.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department before being processed.
We’ll ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you’d like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30-Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products specified as certified pre-owned or used are ineligible for a return.
- We only sell to purchasers who intend to use the item(s) for the duration of their economic life. Orders purchased for the specific purpose of a "one-time use or temporary use" are not eligible for return under any circumstances. This includes, but is not limited to, orders intended for use in a trade show or a conference venue, orders purchased by promotional companies, and orders purchased by trade show facilitators.