Shipping Policy
Shipping is FREE on all orders under $3,000 to customers within the contiguous 48 states. For orders above $3,000, shipping rates will be calculated based on your location and a custom quote will be provided.
We like to keep things simple and easy—no hidden fees or surprises!
Order Confirmation As soon as you place your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your credit card for the purchase.
Once we confirm that your item is in stock and available for shipment, we’ll process the charges to your credit card and start preparing your order for delivery. If an item is on back-order or unavailable, we will void the pre-authorization and contact you via email to make alternate arrangements.
Order Shipment For orders under $3,000: Once your order is processed, it will ship within three business days.
For orders over $3,000: We will calculate your shipping rate based on your location and provide a custom quote. Once approved, your order will ship within three business days from when the quote is confirmed and charges are processed.
You’ll receive a shipping confirmation email within 24 hours of your order leaving the warehouse. If you do not receive a shipping confirmation within four business days, feel free to contact us at info@wildrootsglamping.com.
International Orders We are happy to ship our products internationally. Due to the variety in product sizes, we will provide an up-to-date shipping quote upon request. If you are satisfied with the shipping quote, we will process the payment through our secure online payment gateway.
Damages Please inspect the packaging of your item(s) when they arrive. If you notice any damage, please make a note of it when signing for delivery or do not accept the delivery.
If you do accept the delivery, immediately take photos of the damaged packaging or products and email them to info@wildrootsglamping.com. You can then visit our Returns page to log your return claim.